Recognizing Public Value
Intro -- Contents -- List of Figures and Tables -- Introduction -- 1. William Bratton and the New York City Police Department: The Challenge of Defining and Recognizing Public Value -- 2. Mayor Anthony Williams and the D.C. Government: Strategic Uses of a Public Value Scorecard -- 3. John James and the Minnesota Department of Revenue: Embracing Accountability to Enhance Legitimacy and Improve Performance -- 4. Jeannette Tamayo, Toby Herr, and Project Chance: Measuring Performance along the Value Chain -- 5. Diana Gale and the Seattle Solid Waste Utility: Using Transparency to Legitimize Innovation and Mobilize Citizen and Client Coproduction -- 6. Duncan Wyse, Jeff Tryens, and the Progress Board: Helping Polities Envision and Produce Public Value -- 7. Harry Spence and the Massachusetts Department of Social Services: Learning to Create Right Relationships -- Conclusion -- Appendix: A Public Value Scorecard for Public Managers -- Notes -- Acknowledgments -- Index.